Frequently Asked Questions

Game Problems

If your browser is unable to connect to the game, here are some troubleshooting steps to try:

  • Try a different browser. Recent versions of all the major browsers should be supported.
  • Force refresh the play page to make sure your browser is using the latest version of the game.
  • Ensure that a firewall or anti-virus isn't blocking your connection. TankPit uses WebSockets.
  • Locate the Javascript Console in your browser and check for any error messages.
  • Try again later. The game might be down for maintenance in which case nobody can connect.

For additional assistance or help with specific errors please contact us.

Please report any bugs you find to us so that we can fix them. Players who report bugs may qualify for the Defender of Truth award, so be sure to tell us first!

When reporting a bug, include a clear description of the problem. If you know how to reproduce the problem, include that in your bug report. You can include screenshots or even video clips if necessary to clearly explain the problem.

Cheating is not tolerated in TankPit and we strive to uphold the integrity of the game. If you know of someone cheating, please report them including their tank name, the approximate time (including timezone), and a description of how they were cheating.

Note that there are no known hacks for TankPit, so don't be too quick to assume someone is cheating. If another player is simply moving faster than you, lag is usually to blame.

Also note that we do not police free kills in regular play; they are only considered cheating in tournaments.

Your ping is the time it takes for a command to travel from your computer to the TankPit server and back. You can check your ping in game by pressing the ping hotkey (F6 by default). A great ping is under 100ms while a poor ping is over 500ms. Players with lower pings may have a very slight advantage in the game, especially in large battles, but it's generally insignificant.

Your ping depends on your physical distance from TankPit's server, so there's not much you can do to improve it.

Game Play

Please begin by reading the "How To Play" guide on the game lobby. For more advanced questions, try asking other players on the bulletin board!

One of the biggest problems with the game in the past was players quitting right before they were about to be deactivated. To prevent this, we've implemented a timer that prevents players from quitting in the heat of battle. If you exit the battle and cool down for a few seconds, and then you will be allowed to quit.

Since players may not be allowed to quit during a battle, as is described in the previous answer, if you close the game or disconnect at such a time, it is possible that your tank will be stuck inside the game. At this point, your tank will be "uncontrollable" for a minute. This means that other players cannot attack it, and this gives you some time to reconnect to the game and resume playing. After some time, your shields will be enabled and other players will be allowed to attack your tank until it is deactivated, allowed to quit, or you rejoin and continue playing.

If you connect to the game lobby while your tank is stuck inside the game, it will automatically rejoin you where you left off to continue playing as quickly as possible.

This is a feature we added to prevent players from breaking into an opponent's base by switching to their color and moving obstacles inside the base to open up unmined spots which they can then teleport to. Now, the game automatically plants a mine under an obstacle you move if it detects that you might be inside a base.

To obtain most ranks, you have to deactivate a player of a certain rank or higher and obtain the required promotion points.

If you deactivated a player if the required rank but it didn't count for a promotion, then our anti-cheat system may have blocked it because of related accounts and IPs. To avoid triggering this anti-cheat system, we recommend never sharing your account with another player. This system is currently only enabled in tournaments.

This is not a bug. We thought it would be interesting to allow the in game bots (orange-1, etc) to be promoted to higher ranks. If the bots reach the rank of sergeant, they become significantly smarter and harder to deactivate. Good luck!

We have added numerous options to customize the game in the "Game Settings" pages on the game lobby. These include options to customize the game size, sounds, graphics (sprites), hotkeys, and map colors!

Tournaments

If you are a new account, you have to play a few hours in the World game before you are allowed to play in tournaments. This is to prevent abuse (players registering new accounts to cheat in tournaments).

If you are not a new account, then your account may have been banned from tournaments for giving free kills, which is considered cheating. Contact us for more details.

Tanks who are deactivated once in a tournament may be automatically eliminated from the game if they have no chance of winning. All tanks will be eliminated after being deactivated a second time. This is to prevent abuse (players continually ranking and giving free kills).

Feel free to contact us with a General Inquiry to report suspicious activity.

User Accounts

If you forgot your password, you can reset it via the forgot password page.

If you forgot your username, you can find it via the forgot username page.

If someone has stolen your account, contact us immediately and we will attempt to rectify the situation. We recommend using a unique username and password to maximize your account security and not sharing it with anyone else.

There is no guarantee that deleted tanks can be restored, but contact us and we will attempt to help you.

We charge players $25 to change your tank name. This is to raise funds for supporting the game as well as to discourage players from changing their tank names too frequently. There is automatic payment support for PayPal or Bitcoin. Contact us for help or assistance.

We charge players $25 to change your tank color. This is to raise funds for supporting the game as well as to discourage players from changing their tank color too frequently. There is automatic payment support for PayPal or Bitcoin. Contact us for help or assistance.

We do not allow any removal or transferring of awards or stats from one tank to another. We also do not sell awards, so please don't ask!

We can move a tank to a different account for a $10 fee. This is a manual process, so you need to send us the fee and then contact us with the tank and account information.

We use swear filters to prevent players from creating inappropriate tank names. Unfortunately these filters sometimes have false positives and block legitimate tank names. If this is happening to you, please contact us with the tank name you'd like and we will create it for you.

Swear filters cannot catch everything. Please report inappropriate tank names and we will change or delete them if we find that they are inappropriate.

We currently allow merging of multiple accounts if they all belonged to you and were created several years ago. This is because we had an arbitrary limit back then which encouraged players to create multiple accounts. This is an automated process which you can do via merge your account.

We do not support merging of accounts outside of the above instance. In particular, we do not support merging accounts that belong or originally belonged to other players.

Miscellaneous

One way to support TankPit is by paying for a tank name or color change. You can also donate to us directly.

If you are skilled in graphic design, web design or development and interested in contributing to TankPit we'd be happy to hear from you. TankPit is currently closed source.

We have an API which can be used. It currently provides access to publicly available data only. Feel free to ask if something is missing that you would like.

We do not have advertisement links anywhere on our website, so if you are seeing strange links they were most likely added by a program on your computer. Check your computer or browser for adware or other malicious programs.

Was your question not answered? Ask us!