Upcoming Tournament: 06:44:03

Help

Frequently Asked Questions:

Game Problems:

  1. Why does it say "Failed to connect to server"?
  2. Why does it say "Connection to the server has been lost"?
  3. What is the best browser to play on?
  4. How do you play?
  5. What is a tournament?
  6. How do I make the game screen bigger?
  7. How do I change my hotkeys?
  8. How can I report a bug in the game?
  9. How can I report a cheater?
  10. Why am I not allowed to join tournaments?
  11. Why didn't it count when I deactivated someone?
  12. I accidentally clicked on a different tank color. How do I switch back?
  13. What is a good ping?
  14. Why does my tank have to wait to quit the game?
  15. Why are mines automatically planted under obstacles?

User Accounts:

  1. Is registration free?
  2. I forgot my password or can't log in, can you help?
  3. Someone stole my account, can I get it back?
  4. Can I restore a deleted tank?
  5. Can I change my tank name?
  6. Can I change my tank color?
  7. Can I move my awards to a different tank?
  8. Why do I need to verify my account?
  9. Why can't I create the tank name I want?

Miscellaneous:

  1. Is this a safe site for kids?
  2. Why do I see strange links around the website?
  3. Does TankPit accept donations?

Was your question not answered? Need further help? Contact us!

Game Problems

Q: Why does it say "Failed to connect to server"?

This message indicates that your browser was unable to connect to the game. First, please check the game status - if the game is offline nobody will be able to connect. If the game is online but you can't connect, here are some troubleshooting steps to try:

  • Try force refreshing the play page to make sure your browser is using the latest version of the game.
  • Try using a different browser. We recommend Mozilla Firefox or Google Chrome.
  • Check the Javascript console in your browser, if possible, for any error messages. In Google Chrome, you can open the Javascript console by pressing Cntl+Shift+J. Report any errors.
  • Ensure that your browser supports WebSockets, and that they are not blocked by an anti-virus program on your computer or a firewall at your school or work.
  • Contact us for additional support. Be sure to include what operating system and browser you are using.

Q: Why does it say "Connection to the server has been lost"?

This message indicates that you were connected to the game server, but that for some reason you got disconnected. There are numerous reasons why this message can occur and it's usually not a big issue. The best thing to do is reload the game.

If you get this error message continually, or before you're able to enter the map, check that you don't already have the game open in a different browser tab. Please contact us for further help.

Q: What is the best browser to play on?

Any modern browser should be able to run TankPit. Some players find Google Chrome faster while others prefer Firefox. We recommend not using Internet Explorer as it's missing support for several of the features used in game such as sound.

Q: How do you play?

Refer to the guide to learn the basics of how to play. Pay attention to the tips in game. If you have more specific questions, try asking others players on the Bulletin Board!

Q: What is a tournament?

Tournaments are short competitions that are free and open to all registered players. The winners of tournaments receive prestigious cup awards. Check the guide for more information. Check the tournament calendar for upcoming tournaments!

Q: How do I make the game screen bigger?

On monitors with high resolution, the default game size is likely too small. Click on "Game Settings" directly below the game client on the play page. On the "Game Size" tab, select a larger size. Click "Save" to permanently save your setting to your account.

Note that this option blows up the graphics which may cause them to look distorted. We recommend using multiples of 100% (200% or 300%) for the best results.

Q: How do I change my hotkeys?

Click on "Game Settings" directly below the game client and select the "Hotkeys" tab. Find the action you want to set a hotkey for. In the box to the right of the action name, press the key that you want to bind to the action. A number representing that key (which may differ across browsers and operating systems) should appear in the box. Click the "+" button to bind that key to the action. Click the "-" button to unbind a key. When you've finished modifying your keys, click "Save" to save them to your account.

Q: How do I report a bug in the game?

Please report any bugs so we can fix them. Players who report bugs may qualify for the Defender of Truth award, so be sure to tell us first!

Always include your browser and operating system along with a clear description of the problem. The best bug reports tell us exactly what causes the bug and how to reproduce it, but this is not always simple to figure out. The more information you can give us, the more likely we'll be able to discover and fix it quickly. Consider including screenshots or video clips if they are necessary to convey the problem.

Q: How can I report a cheater?

Cheating is not tolerated in TankPit and we strive to keep the game cheat-free. If you know someone is cheating, please report them, including their tank name, awards, the approximate time (including your time zone), and a description of how they were cheating. Keep in mind that we can't do anything without evidence.

Note: There are no known cheats for TankPit, so don't be too quick to accuse anyone. Lag or network problems are usually to blame if other players are simply moving faster than you.

Q: Why am I not allowed to join tournaments?

You may have been banned from joining tournaments due to giving free kills or otherwise cheating in them. If you feel that we've banned you in error, you can contact us to appeal it.

Q: Why didn't it count when I deactivated someone?

Our anti-cheat system most likely blocked your deactivation from counting. To prevent free kills, related accounts and IPs can't get promoted by deactivating one another. To avoid accidentally triggering the anti-cheat system, we recommend not sharing your account with anyone.

Q: I accidentally clicked on a different tank color. How do I switch back?

To switch colors, wait 5 minutes or longer and select an alternate color on the lobby screen when joining the game.

Tanks can play on every color, but their in-game stats do not transfer from one color to another.

Q: What is a good ping?

Your ping is the time it takes for a command to travel from your computer to the TankPit server and back. You can check your ping in game by pressing F6. A good ping is under 100ms. Players with high pings have a slight disadvantage and may miss turns in large battles.

Unfortunately there's not much you can do to improve your ping - it mostly depends on the physical distance between TankPit's server and your internet service provider.

Q: Why does my tank have to wait to quit the game?

We are experimenting with a feature called anti-Q low which prevents players from quitting the game while they're under heavy fire or low on fuel. This feature is always enabled in tournaments, to make them more fair, and is often enabled in the World map.

If your tank disconnects in an instance where it would not have been allowed to quit, for example because your browser or internet crashed, your tank will unfortunately not be allowed to leave the game. Instead, you tank will go uncontrollable for a period and then your shields will be turned on and it will be left in the game either until it's allowed to quit, or until it's deactivated. If you reload the game during this period, you will automatically reconnect and get to resume playing.

Q: Why are mines automatically planted under obstacles?

We appreciate all the bug reports, but this is not a bug! In the past, malicious players could switch to the color tank of their opponent and infiltrate his base from the inside by moving an obstacle to open up an unmined spot. This was no fun, so we added a feature that automatically plants a mine when you move an obstacle if the game detects that you might be inside a base!

User Accounts

Q: Is registration free?

Yes, TankPit is completely free.

Q: I forgot my password or can't log in, can you help?

If you forgot your password, you can reset it via the forgot password page.

Q: Someone stole my account, can I get it back?

It is important to make a unique username and password to prevent anyone from stealing your account. If someone has stolen your account, contact us immediately. If your account is in good standing we will attempt to get it back for you.

Q: Can I restore a deleted tank?

In special cases we may be able to restore tanks that were accidentally deleted. Please contact us immediately. Only accounts in good standing will be considered for restoration.

Q: Can I change my tank name?

Tank name changes require a $25 USD donation to TankPit. To order one, click the [details] button in your account next to the tank and click [change name/color]. There is automatic payment with PayPal. Contact us for help.

Q: Can I transfer my tank stats to a different color?

Transfering your tank stats to another color requires a $25 USD donation to TankPit. To order one, click the [details] button in your account next to the tank and click [change name/color]. There is automatic payment with PayPal. Contact us for help.

Q: Can I move my awards to a different tank?

We do not currently support transferring awards or stats from one tank to another.

Q: Why do I need to verify my account?

Account verification reduces the amount of fake accounts registered for TankPit. Requiring a valid email address also allows us to send important emails and updates to players. Receiving unsolicited email from TankPit can be disabled in your account settings.

Q: Why can't I create the tank name I want?

We use language filters to prevent inappropriate tank names. Sometimes these filters give false positives and block legitimate tank names. If this is happening to you, please contact us so we can create the tank for you. We continually revise our filters to try to improve them.

Miscellaneous

Q: Is this a safe site for kids?

We strive to keep TankPit safe for all ages. Bad language and personally identifying information is filtered from tank names and bulletin board posts. Chatting in game is restricted to preset messages. If someone has bypassed our filters please contact us so we can take action.

Q: Why do I see strange links around the website?

Check your computer or browser for spyware. We do not have advertisement links anywhere on our website, so if you are seeing strange links they were added by your computer.

Q: Does TankPit accept donations?

TankPit is run for free and we appreciate contributions. If you'd like to donate to help us cover our server costs, please read here for how to donate.